Gift Card Terms


  1. Palace Gift Cards are not redeemable in SA.
  2. If purchased via Palace Shop, please allow 4-5 business days for the Palace Gift Cards to arrive (unless you have paid for express post, in which case you shall receive the card in 1-3 Business days) Please note the cut off for standard delivery prior to Christmas is Thursday the 13th of December, however express post delivery will still be available until the 19th of December. During the festive season (21st of December till the 7th of January) you may experience a delay in the processing and dispatch of your Gift Card. 
  3. Palace Gift Cards come in denominations of $30, $50, $75, $100, $150 & $200. The amount on the card can be used in one or many transactions. No change is issued if the card isn’t fully used or if it expires before the card limit is reached.
  4. Palace Gift Cards may not be re-sold and are not redeemable for cash.
  5. Lost or stolen Gift Cards will not be refunded or replaced.
  6. Palace Gift Cards expire 3 years from date of issue and any balance that remains after that date will not be available for use.
  7. Coupon Codes are only valid for online purchases through Palace Shop.
  8. Palace Gift Cards cannot be used to purchase gift vouchers, gift cards or books of ticket offers.
  9. Palace Gift Cards can be redeemed at the box office and online.