How long will it take for my Membership card to arrive?
Processing and Delivery time for membership cards is approximately 3 to 4 weeks, sometimes longer during peak periods (Public Holidays/Long Weekends, Christmas and New Years). You will be issued with a temporary interim card to obtain all the benefits of the Movie Club whilst we organise your new membership card.

If I purchase a Membership card online via Palace Shop today, can I use it to purchase discounted tickets tonight?
Unfortunately we do not currently have the facilities to accommodate this request. Temporary Interim cards will be sent out for all Palace Shop purchases within 3 business days of the original transaction. If you wish to instantly receive the discounted benefits of being a Movie Club member, we recommend you join or renew at the box office, where you will be issued with a temporary card instantly.

When will I receive my Complimentary Welcome Pass?
When you join or renew your Movie Club membership, you are rewarded with a Admit One complimentary pass (or an Admit Two pass, if you renew for 2 Years). The complimentary pass is sent out with your new membership card. At the bottom of the letter is a perforated strip, this is your voucher. Do not throw out your letter without removing the voucher first as the vouchers will not be replaced.

Can I split my Admit 2 Complimentary Welcome Pass into two Admit 1 passes?Unfortunately not, as it is issued as the one voucher for 2 Admissions. The vouchers are not exchangable or refundable.

The voucher you sent me has already expired!
All vouchers sent out by Movie Club are valid for 12 Months. Please check the expiration date as well as the year before enquiring further.

How do I notify you of a Change of Address?
You can notify us of your recent change of Postal Address at any time by emailing us at: movieclub@palacecinemas.com.au or by filling out the contact form on the Contact Us page.