Movie Club FAQ

How long will it take for my Membership card to arrive?
Processing and Delivery time for membership cards is approximately 3 to 4 weeks, sometimes longer during peak periods (Public Holidays/Long Weekends, Christmas and New Years). They will arrive within 7 to 10 Business days from the time you receive a 'shipped' or 'completed' email notification. If you already have a permanent card once your renewal has been processed, the expiry date on your current card will be updated electronically and you can simply hold on to that card - no need to wait for a new card in the mail.

If I purchase a Membership card online via Palace Shop today, can I use it to purchase discounted tickets tonight?
If you wish to instantly receive the discounted benefits of being a Movie Club member, we recommend you join or renew at the Box Office, where you will be issued with a temporary card instantly. Alternatively, print the receipt from your online transaction and take this with you as proof of purchase.

When will I receive my Complimentary Welcome Pass?
When you join or renew your Movie Club membership, you are rewarded with an Admit One complimentary pass (or an Admit Two pass, if you renew for 2 Years).
The complimentary pass is electronically issued 24 hours after your membership has been processed and is valid for 12 months, your passes can then be redeemed when you present your membership card at the box office. For all South Australia members you will reveive your passes with your membership card in the mail.

I have been offered a Promotional 2 years for the price of 1.  How do I go about purchasing my membership online?
Select the One Year option and type in the promotional code in the selected box.

I want to buy a Gift Membership for someone who is living at the same address as me, however I wish to receive the letter first so I can personally deliver the card.  Can I do this? 
Unfortunately, the only way you are able to do this is by keeping a keen eye out for mail marked by Palace; the card will automatically be addressed to the person whose name appears on the membership.

How do I notify you of a Change of Address?
You can notify us of your recent change of Postal Address at any time by emailing us at: or by filling out the contact form on the Contact Us page.